We use Adobe Premiere, After Effects, and Audition to edit your videos

As much as you want! That said, large file submissions may experience delayed turnarounds due to increased download times.

Yes. Each delivery contains a draft of your video, along with the project files and any additional assets we’ve sourced.

All our editors are in-house. They are rigorously tested and trained for skill, efficiency, and a knowledge of making branded content.

No. You can cancel your subscription at any time, with a 5-business day notice required.

A monthly billed credit card payment. No contracts, cancel any time.

Yes, we will work with any Adobe Premiere or After Effects template you send us.

Yes, we can execute any part of the editing process you need. Whether it’s full edits, assemblies, syncing up footage to sound, partial edits, or anything in between. 

Our editors and project managers work on Central Time business hours, and we don’t observe Daylight Savings Time. Our working hours are listed below:
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Monday-Friday, 9am – 6pm Central Time (March 11-November 3)
Monday-Friday, 8am – 5pm Central Time (November 4-March 10)
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During the final week of the year, we take a company-wide break for Christmas and New Year (December 24 – January 1). All clients receive advanced notice of the exact days and dates we take off as the break nears.

We also observe and don’t work on the following Colombian Public Holidays.
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New Year’s Day (January 1)
Epiphany (January 8)
Saint Joseph’s Day (Monday after March 19)
Maundy Thursday (Thursday before Easter Sunday)
Good Friday (Friday before Easter Sunday)
Labor Day (May 1)
Ascension of Jesus (39 days after Easter Sunday)
Corpus Christi (60 days after Easter Sunday)
Sacred Heart (68 days after Easter Sunday)
Saint Peter and Saint Paul (Monday on or after June 29)
Declaration of Independence (July 20)
Battle of Boyacá (August 7)
Assumption of Mary (Monday on or after August 15)
Day of the Races (October 12)
All Saints’ Day (Monday on or after November 1)
Independence of Cartagena (November 11)
Immaculate Conception (December 8)
Christmas Break(December 24 to December 31)
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We do work on the following U.S. Holidays:
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Martin Luther King Jr. Day (third Monday of January)
President’s Day (third Monday of February)
Memorial Day (last Monday of May)
Juneteenth (June 19)
Independence Day (July 4)
Labor Day (first Monday of September)
Indigenous People’s Day (the second Monday of October)
Veteran’s Day (November 11)
Thanksgiving (the third Thursday of November)
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All holidays and breaks are pre-calculated into the subscription plan prices.

To see our complete scope of work.

While there’s no limit to the number of tickets you can submit, you get an allotted editor at either 15 or 40 hours/week.
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In short, it’s difficult to provide an exact answer to this question, since every client’s working style and project demands vary widely. That being said, we can usually promise 1-2 day turnarounds on first drafts, and 24 hours on revision rounds (videos needing subtitles may take slightly longer due to proofing).
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This is one reason why we have a 14 day satisfaction guarantee: in case any expectations around volume of output turn out to be misaligned. By following our best practices and working with our team during the onboarding process, you should be able to quickly develop a speedy workflow for optimum efficiency.